Warranty/Return Policy Coverage:
These items are covered by our 180-day free warranty. If you receive an item that you are not satisfied with, you may return it for an easy exchange or store credit within 180 days. Returned items must be returned in the condition that it was sent out in – order/product photos are stored within our database. Warranty claims will have a return shipping label provided – we will not reimburse for return shipping. Any products returned for reasons outside of warranty approval, including, but not limited to, invalid address, return to sender, rejected, buyer’s remorse, etc., are subject to our restocking fee.
Warranty/Return Claim Process:
- To initiate your claim, please email [email protected] with the following:
- Subject: Warranty/Return – Order #xxxxxx (where xxxxxx is your order number)
- Body: Please include your name, order number, and, if applicable, a thorough description of the symptoms you are experiencing with your item.
- Attachments: Any pertinent photos or relevant documentation.
- Within 48 hours, a representative will review your claim and provide you with the outcome. This response may include troubleshooting steps, acceptance/denial notification, return shipping address, or return label.
Replacement/Store Credit (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the status of your replacement/store credit. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed via the agreed-upon method. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Pinballmax solely reserves the right to provide a refund at its discretion. NOTE: Any deviation from the aforementioned steps may result in a delay or denial of your warranty/return claim.
Pinballmax Order Cancellation Policy:
Orders can typically be canceled within 24 hours of purchase unless the item has been shipped. Pinballmax will make a best-effort attempt to cancel the order, no guarantee of cancellation can be made.
Order Cancellation Process:
- To initiate your claim, please email [email protected] with the following, no later than 24 hours after placing your order, or before the order has been shipped, whichever comes first
- Subject: Order cancellation – Order #xxxxxx (where xxxxxx is your order number)
- Body: Please include your name, order number, and email address provided at the time of checkout.
- Within 48 hours, a representative will review and respond to your request. NOTE: Any deviation from the aforementioned steps may result in a denial of the request.
Pinballmax Returned/Refused Package Policy:
Any order returned to us by the carrier for any reason, including, but not limited to unable to forward, refused, not picked up, etc., shall receive a full refund. Upon receipt of the returned/refused package, the item will be inspected, and the customer will receive a 100% refund
How To Contact Pinballmax:
Email us directly at
[email protected]
